Ordering for Christmas?
Our books are perfect Christmas gifts – just as long as you order them in time! We deliver all over the world (just like Santa), with a whole range of shipping options.
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Our delivery dates are estimates by country, and they may differ slightly depending on the book, format, or your delivery address. But don’t worry – we’ll give you a more accurate delivery date during checkout. If you have any questions about delivery, our Angels are standing by with all the answers you need!
Frequently asked questions
Can I send my order as a gift, directly to the recipient?
Absolutely! During checkout you'll have the ability to enter your desired shipping address, as well as a separate billing address. We never include any invoices, pricing, or billing information in with our orders.
I need my order quicker, can it be rushed?
Each item ordered is made special just like the child it's for, and takes 1-3 days plus delivery. We do offer a faster, express shipping option during checkout for those in a bit of a rush. Unfortunately we do not have a 'rush' option at this time, and are unable to offer any estimates or shipping options beyond what's seen during checkout.
Which postal carriers do you use?
The postal carrier used to deliver your order depends on your delivery address. For standard shipping, we use regular post which will be delivered using local postal service, or held safely at their depot for the recipient to pick it up at their leisure. For express shipping, we use a variety of couriers with most orders being delivered by UPS, Fed Ex, or DHL.
Can I ship to a PO Box or a FAO/APO address?
Yes absolutely! We can ship any of our books to a PO Box or FAO/APO address with our standard shipping option. Unfortunately we cannot ship express to PO Boxes or FAO/APO addresses. Should you wish to send your order with express, tracked shipping, be sure to enter a residential or business address. Please note, with FAO/APO addresses, we do suggest using a residential address whenever possible. With our workshops located worldwide, a residential address will have your parcel arriving much quicker as it will be made in the workshop closest to your location.
What happens if I'm not home for delivery?
Depending on your shipping method, and the carrier delivering your parcel, your order will either be left in a safe and secure place at your delivery address, or a notification card will be left with details on how to retrieve your parcel.
Can my order be sent to multiple addresses?
Each of our books is made on demand and is printed specially for you in one of our seven workshops located around the globe. Due to the way our orders are processed, made, and packaged, they unfortunately cannot be split into separate parcels and sent to multiple addresses. Should you need the books in your order to be sent to different addresses, you'll need to order them separately.
Will I be able to track my order?
If you select our standard shipping option, there may not be a tracking number to check on your parcel's whereabouts, or the tracking may be limited. Our express shipping options do indeed come with tracking. Once your order is on it's way, if a tracking number is attached to your order you'll be able to find it in both your Shipping Confirmation email, and on your account page. Just log in to see all of your order details, right in one place.
Have another question?
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